How do you help save the country’s largest brand in banking after reputation-killing news like fraudulent customer accounts and shady sales practices?
By re-establishing it. To begin earning back people’s trust, we started with an honest film that said exactly what most brands in crisis don’t: we messed up. Then we pledged to re-establish the brand based on who we once were.
To demonstrate how, we followed with a series of product spots—each inspired by real stories from the company’s historic archives—to draw parallels between the historic company they once built and the products and values they were reestablishing it with today.
Each spot ends on a single refrain: It’s a new day at Wells Fargo, but it’s a lot like our first day. Established 1862. Reestablished 2018.